Terms of Service
Effective Date: June 2026
CRISIS DISCLAIMER: La Rosa Counselling is not a crisis or emergency facility. If you are experiencing an emergency, are in immediate danger, or are experiencing a mental health crisis, please immediately dial 911, proceed to your nearest local emergency room, or contact the Suicide Crisis Helpline at 988. Do not use our email or website for urgent medical or psychiatric emergencies.
1. Acceptance of Terms
By accessing the website (www.larosacounselling.com) and utilizing the therapy services provided by La Rosa Counselling ("we", "us", "our"), you ("the Client") agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services. These terms apply to all in-person and virtual services provided.
2. Description of Services
La Rosa Counselling provides professional psychotherapeutic and counselling services focused on ADHD, high-functioning anxiety, burnout, and boundary-setting. Services are provided by a Registered Social Worker (RSW) in good standing. Therapy is offered in-person at our Dieppe, New Brunswick office, and virtually via a secure telehealth platform to residents of New Brunswick and Nova Scotia.
3. Confidentiality and Privacy
Your privacy is of the utmost importance. All interactions, records, and communications are kept strictly confidential in accordance with the Personal Health Information Privacy and Access Act (PHIPAA) of New Brunswick, PIPEDA, and the professional standards of the New Brunswick Association of Social Workers (NBASW). However, there are legal and ethical limits to confidentiality, which include, but are not limited to:
Imminent risk of severe harm or death to yourself or another person.
Suspected abuse or neglect of a child (under 16) or a vulnerable adult.
A court order or subpoena mandating the release of records.
Disclosure required by a regulatory body for auditing or disciplinary purposes.
A detailed consent form outlining these limits will be provided and must be signed prior to your first session.
4. Appointments, Cancellations, and No-Shows
Consistency is vital to the therapeutic process. When you book an appointment, that time is reserved exclusively for you.
Cancellation Policy: We require a minimum of 24 hours' notice to cancel or reschedule an appointment.
Late Cancellations & No-Shows: Appointments canceled with less than 24 hours' notice, or missed appointments (no-shows), will be billed at the full session rate. This fee is generally not covered by insurance providers.
Late Arrivals: If you arrive late to an in-person or virtual session, the session will still end at the scheduled time, and the full session fee will apply.
5. Payment and Billing
Payment for services is due in full at the time of the session. We accept major credit cards and e-transfers.
Insurance: La Rosa Counselling does not directly bill insurance companies. Upon receipt of payment, you will be provided with a detailed, official receipt containing all necessary licensing information (RSW) to submit to your insurance provider for reimbursement. It is your responsibility to verify your coverage limits and requirements prior to beginning therapy.
6. Virtual Therapy (Telehealth)
For clients participating in virtual therapy, the following additional terms apply:
Technology: We use a secure, PIPEDA/HIPAA-compliant platform. You are responsible for ensuring a stable internet connection.
Privacy: You are responsible for securing a private, quiet space for your session where you cannot be overheard.
Jurisdiction: Nathalie O'Brien, RSW, is authorized to provide services to residents of New Brunswick and Nova Scotia. You must be physically located in one of these provinces at the time of your session.
7. Website Use and Intellectual Property
All content on www.larosacounselling.com, including text, graphics, logos, and written resources, is the intellectual property of La Rosa Counselling and is protected by copyright laws. You may not reproduce, distribute, or use this material for commercial purposes without explicit written permission.
8. Limitation of Liability
Therapy is a collaborative process, and while we strive to support your mental health goals, we make no guarantees regarding specific outcomes or results. La Rosa Counselling and its practitioners shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our services or website.
9. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the Province of New Brunswick and the federal laws of Canada applicable therein.
10. Changes to These Terms
We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page with an updated Effective Date. Continued use of our services following any changes constitutes your acceptance of the revised terms.