Privacy Policy for La Rosa Counselling
Effective Date: May 2026
At La Rosa Counselling, your privacy and confidentiality are of the utmost importance. This Privacy Policy outlines how your personal information is collected, used, and protected when you visit our website (larosacounselling.com) or interact with our services, in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial health privacy laws.
1. Information We Collect
Website Data: This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including information about your browser, network, and device, web pages you visited prior to coming to this website, and your IP address. This information may also include details about your use of this website, including clicks, internal links, pages visited, scrolling, searches, and timestamps. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies: This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.
Contact Information: If you use our contact form or email us directly, we collect your name, email address, and any message you provide.
2. How We Handle Health and Booking Data To ensure the highest level of security for your personal health information, all clinical scheduling, intake forms, billing, and telehealth sessions are handled through a secure, third-party platform called Jane App. Jane App is fully compliant with Canadian privacy laws regarding personal health information. When you click to "Book a Session," you will be securely transferred to our Jane App portal.
3. How We Use Your Information We use the information we collect to:
Respond to your inquiries and communicate with you.
Facilitate the booking of appointments.
Analyze website performance to improve the user experience.
4. Data Sharing and Security We do not sell, trade, or rent your personal information to third parties. We are committed to ensuring your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
5. Your Rights You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
6. Contact Us If you have any questions about this Privacy Policy or our privacy practices, please contact Nathalie O'Brien at info@larosacounselling.com